RFB FIRM
What is RFB?
RFB is a Spanish fashion company that designs high-end leather accessories produced by hand.
What do the initials RFB mean?
RFB are the initials of the firm's creator and creative director, Raquel Figueroa Borque.
Why do RFB articles empower the people who wear them?
RFB's design is based on natural settings and each model is studied for a very specific person profile. Its noble materials act as a support and base that reveal the energy of the person who wears it, as well as the ability to adapt to their figure, becoming an extension of the body, rather than an accessory. Its careful handcrafted production process and its design, specially designed for each type of situation, communicate the character of the person and lay the foundations of a non-verbal relationship, revealing the marked personality of the person who wears them.
How does RFB differ from other luxury brands?
Production based on 100% handcrafted processes from a long heritage and tradition passed down from one generation to the next, marks the difference between RFB and other brands in the industry.
RFB also tells its own story, each product is a combination of high-end materials, consumer-focused aesthetics and nature-based design architecture aimed at empowering its consumers, a combination that makes the brand unique.
Sustainability and Materials
What makes RFB products sustainable?
RFB's sustainability is guaranteed by the care taken in the selection of its natural and high-end materials, as well as by the production process and by following the regulations of the Extended Producer Responsibility dictated by the European Union. The final product is of very high quality, which results in great durability, using fabrics and leathers that can be updated, renewed, reused and, once their useful life comes to an end, easy to separate the different materials for later recycling.
How does RFB apply the European eco-design regulation?
What is RFB's sustainability policy with reference to the entry into force of the new European legislation on soil contamination?
Is your leather certified?
Does RFB use vegan leather?
How is FRB sustainable?
ORDERS & PAYMENTS
Orders & Payments
How can I purchase an RFB product / Which sales channels does it have?
how can I buy an RFB product?
Which are the payment methods I can use to purchase at RFB?
If a product runs out of stock, will it even come back?
SHIPPING & RETURNS
Shipping & Returns
How long does it take to receive my RFB?
How can I track my order?
How can I change my delivery address?
Do you have physical stores?
How can I reach out to RFB care team?
If I made a mistake in my order, can I edit or cancel it?
RFB Exchange and Return Policy?
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How does RFB apply the European eco-design regulation?
RFB's design is very much in line with EU guidelines, using 100% natural and sustainable materials of high quality and high durability and following closely the basis of the EU guidelines which will soon offer more specific eco-design regulations by product category.
What is RFB's sustainability policy with reference to the entry into force of the new European legislation on soil contamination?
RFB's sustainability is guaranteed by the care taken in the selection of its natural and high-end materials, as well as by the production process and by following the regulations of the Extended Producer Responsibility dictated by the European Union. The final product is of very high quality, which results in great durability, using fabrics and leathers that can be updated, renewed, reused and, once their useful life comes to an end, easy to separate the different materials for later recycling.
Is your leather certified?
Our national-origin leathers are carefully selected from sustainable sources. The tanning and finishing process takes place in Spanish tanneries that rigorously comply with all international requirements and examinations established by the Leather Working Group (LWG). This prestigious organization is dedicated to evaluating and certifying sustainable practices in the leather industry.
By obtaining the LWG certification, our customers can be assured that the leathers used in our products meet the highest sustainability standards. The LWG focuses on key areas such as responsible water management, proper chemical usage, and respect for labor rights, ensuring an environmentally and socially responsible approach.
This certification also reinforces our commitment to transparency and allows us to demonstrate the authenticity and quality of our luxury leather goods. At RFB, we value the trust of our customers and strive to offer them exceptional products that not only stand out for their beauty and elegance but also for their positive impact on the world around us.
Does RFB use vegan leather?
At RFB, we take pride in using genuine leather in our luxury leather goods. We have extensively studied and tested the available vegan options in the market, and have concluded that leather offers a unique combination of attributes that make it the most durable, recyclable, and repairable choice, aligning perfectly with our sustainable focus on durability and timelessness.
First and foremost, leather is renowned for its exceptional durability. Our items are designed to withstand the test of time and daily use, maintaining their beauty and quality over the years. Additionally, leather has the advantage of being easily repairable in case of damage, ensuring an extended lifespan and reducing the need for constant product replacements.
Moreover, leather is highly recyclable and sustainable. Throughout its lifecycle, from production to use and eventual disposal, leather has a lower environmental impact compared to many synthetic materials. Its biodegradability also contributes to waste reduction and promotes environmentally friendly practices.
At RFB, we strive to offer the highest quality products that are environmentally friendly and stay true to our values of sustainability and authenticity. We firmly believe that genuine leather is the right choice to meet our standards of durability, reparability, and recyclability, and we are committed to continuing to use this material in our exquisite luxury leather goods.
How is FRB sustainable?
Our existence is rooted in our loyalty to internal values. We are strong proponents of slow fashion and conscious consumerism, and believe that radical transparency is the key to achieving sustainability.
Our leathers are sourced from most world-leading players in the leather industry, meeting all sustainability requirements and certifications.
We proudly source Spanish-origin leathers, which are tanned and finished in local tanneries, adhering to rigorous international requirements and examinations. By using high-quality leather as the foundation, we ensure superior durability, recyclability, and reparability, significantly extending the lifespan of our products.
We are committed to using natural, premium-quality fabrics for the interiors of our goods, further coated with an extra resin for added protection and longevity. This approach not only reduces the overall weight of our bags but also enhances their durability without compromising sustainability. We believe in minimizing waste and avoiding unnecessary environmental impact, and therefore, we do not use double the amount of leather for each item.
Additionally, our commitment to sustainability extends to our packaging. Our boxes are made with 70% recycled and recyclable paper, minimizing waste and promoting eco-friendly practices. Furthermore, our production process takes place in proximity to our suppliers and manufacturers, reducing emissions associated with transportation.
By integrating these sustainable practices throughout our entire production process, we proudly offer leather goods that align with our commitment to environmental responsibility. We strive to create products that are not only exquisitely crafted but also reflect our dedication to a sustainable and environmentally conscious futur
Orders & Payments
How can I purchase an RFB product / Which sales channels does it have?
You can purchase your RFB through our website, Instagram or by contacting us directly via email during business hours. wecare@r-fb.com
How can I buy an RFB product?
We understand that today we live in a global world so it doesn't matter where you are because we can send you your RFB. Be sure to ask us about shipping costs, customs procedures and taxes and duties so that we can tell you exactly the final price of the product.
Which are the payment methods I can use to purchase at RFB?
At RFB, we offer a variety of payment methods for your convenience. You can make purchases using credit cards, debit cards, and PayPal. These secure and widely accepted payment options ensure a smooth and seamless shopping experience.
Feel free to choose the payment method that best suits your preferences. Thank you for considering RFB for your luxury leather goods purchases, and we look forward to serving you!
If a product runs out of stock, will it even come back?
Our artisans are continuously crafting and replenishing the products, so they gradually become available again. We take pride in offering unique and exclusive pieces, ensuring each creation receives the attention and care it deserves. Thus, we work with small stocks based on demand to avoid unneeded overproduction and ensure sustainable practices. If a product is currently out of stock, rest assured that we prioritize carefully handcrafted items with delicacy.
Thank you for your understanding, and we look forward to providing you with our exquisitely handmade products.
Shipping & Returns
How long does it take to receive my RFB?
Your RFB will arrive on the terms agreed when placing your order, subject to stock availability. Please see our shipping policy.
How can I track my order?
Once your order has been prepared and shipped, you will receive an email with the tracking information provided by our courier service. This email will include a link for you to track your package and stay updated on its location and estimated delivery date. If you have any other questions or need further assistance, please don't hesitate to contact us. We are here to help you at all times. We hope you enjoy your shopping experience with us!
How can I change my delivery address?
Send us an email so we can process your request wecare@r-fb.com
Please make sure you send us the email as soon as possible, ideally within next 24-48 hours so we can process the request before the package is already sent and proceed.
Do you have physical stores?
We currently don't have physical stores, but all our luxury leather goods are available for purchase online through our website. If you have any questions before making a purchase, feel free to contact us. Our customer service team is here to assist you and provide all the information you need to make an informed decision. We are committed to offering a seamless and exceptional online shopping experience. Contact us anytime for personalized assistance and find the perfect item that suits your style and preferences. Thank you for considering our luxury leather goods, and we look forward to serving you!
How can I reach out to RFB care team?
Customer service contact. You can contact us at wecare@r-fb.com and we will reply as soon as possible, within 24 working hours at the latest. Opening hours Customer service contact hours 10:00-18:00
RFB Exchange and Return Policy?
Once you receive your RFB you will have 14 calendar days to return it. Don't forget to always send it back in the same condition as you received it. Once you receive it you will receive a voucher that you can use to buy any RFB product.