Privacy Policy

1. Identity and contact details of the data controller

The data controller of the personal data collected and processed through the website (the “Site”) is by RFB (hereinafter “RFB”). This Privacy Policy shall also apply to the sales conducted and the services rendered through our e-commerce platforms and shops.

RFB is an entity registered within the Mercantile Registry of Madrid under Book XXX, Section 123, Page M-1234, and fiscal code NIF B-12345678 with its registered office located at: C/ Pez Volador 44 28007 Madrid (Spain).


2. Categories of Personal Data processed, legal basis and purposes of the processing

Depending on the specific services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the personal data concerning you collected and processed by RFB may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your bank account details for the purposes of online sales, your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs. This personal data shall be collected and processed by means of your explicit consent, our legitimate interests, when required by the applicable laws or where it is necessary for the execution of your orders and the management of our commercial relationship (performance of a contract).

Your personal data shall be collected and processed by RFB under the below mentioned legal bases in order fulfil the following purposes:

• Legitimate interest:

- to answer your questions sent via the Contact us form;

- to enable you to create a “your account“ personal space and thereby purchase our products online;

- to ensure the security of your online transactions, to prevent fraud and payment defaults (see our Terms & Conditions for obtaining further information);

- to manage and optimise the customer relationship with you;

- to make statistics; and

-to comply with our legal and regulatory obligations  

• Performance of a contract entered with you:

- to manage any orders that you may place online and the corresponding order deliveries as well as the applicable warranties or any queries raised by you due to the purchase of any of our products;

•Your prior and explicit consent:

- during the creation of your RFB user account, your subscription to our newsletter or by means of our CRM cards, we will request your explicit consent to create a profile based on your preferences including the use and/or combination of our Social Media Partners external databases and tools in order to manage and improve your experience as a customer and/or to offer more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits.


3. Recipients of the Personal Data

Generally, your personal data shall not be transferred or made accessible to any third party.

 4. International Transfers of Personal Data

The recipients of your personal data may be located abroad, including outside the European Economic Area. Any transfer of your personal data outside the European Economic Area shall only take place subject to the execution of the European Commission Contractual Clauses in accordance with the applicable data protection laws and regulations.

To obtain further information about how your personal data will be disclosed to overseas recipients, please contact us by writing to You also have a right to contact us for more information about the safeguards implemented by RFB to ensure the adequate protection of your personal information when this is transferred as mentioned above.


5. Your rights

In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable.

You can also object to the use of your Data to build up your client profile; in this case you will no longer benefit from customised advertisement, offers and services. Moreover, you entitled to withdraw your consent in respect to the delivery of marketing materials and advertisement through electronic means and the creation profile based on your preferences including the use and/or combination of external sources.

These rights may be exercised directly with RFB by contacting us in the following link (selecting option “Privacy and Personal Data”), through the following e-mail address: . You may be asked for proof of identity.

Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each e-mail that we send you. 

You also have the right to lodge a complaint before the relevant supervisory authority if you consider that the processing of your personal data infringes the applicable data protection laws (


6. Retention period of your Data

RFB will not retain your personal for longer than is necessary to fulfil the purposes for which such personal data is processed, or required or allowed by law.

Your personal data collected and processed under the Contact us form of the Site shall only be stored and processed throughout the duration of the management of your request. It shall be deleted thereafter.

Should you decide to create a client account, your identification personal data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for five (5) years, RFB shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your personal shall be destroyed as soon as legally practicable.

The personal data concerning your orders shall in principle be kept by RFB for a period of time that does not exceed the applicable statutory limitation periods. This personal data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired.

Your financial personal data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your Data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to five (5) years depending on the seriousness of the incident.

The personal data used for the purpose of sending you information concerning the offers, news and events of our Maison shall be kept for a period of five (5) years as of the date on which it was collected or as of your last contact with RFB. Upon expiry of this timescale, RFB may get in touch with you to find out whether you wish to continue to receive information about our offers, news and events. Your Data shall be destroyed within a maximum of one (1) month following any request on your part to unsubscribe.

Finally, the connection logs that are collected, subject to your consent, using the cookies and other tracers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed twelve (12) months.

 7. Contact details of the data protection officer (DPO)

Should you have any question about the collection and processing of your personal data by RFB, please contact the data protection officer of RFB by sending an e-mail to:


8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site. We encourage you to periodically review this Privacy Policy so that you will duly informed about our privacy practices.


9. Cookies

Privacy Preference Center

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her so as to allow or improve the service provided.

There are different types of cookies. Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site.

The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. RFB does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site.

Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. If a user registers in the web site, RFB may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the Web Site (for instance, storing his/her username and nationality) or browsing through the Web Site. RFB also uses cookies for system administration purposes and to customize visits to the Web Site. The Web Site may contain links to other web sites.

RFB has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data. Therefore, RFB expressly excludes any liability resulting from the above.

The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications.

Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein.

Access to the site implies the acceptance of RFB’s use of cookies for the above-stated purposes. Users will have a clear and accessible way of withdrawing that authorization.

Most browsers accept cookies by default, although users can normally change their browser settings to disable this function.

You can obtain more information about how to change your cookie configuration by selecting your browser and following the instructions provided.


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